I have the following error message : "An error occured while launching or executing"

[RTFX]

This kind of error can either come from Internet Explorer cache, or Webstart cache.

To empty Internet Explorer cache:

• Close all Internet Explorer windows
• Open a new Internet Explorer window
• Go to Tools Menu
• Internet Options
• General Tab
• Temporary Internet Files section -> Delete Files...

To empty WebStart cache (Windows) :

• Close all Internet Explorer windows and Realtime Forex Trading Platform
• Go to Start Menu -> run
• Type "javaws" (java 6.0 : "javaws -viewer") and click on OK
• A new window is displayed:
  • For Java version before 5.0
  • Click on File -> Preferences
  • Click on Advanced tab
  • Click on Button "Clear Folder"
  • For Java version 5.0
  • Click on Edition -> Preferences
  • Click on General tab
  • Click on Button Delete Files and click on Button ok.

To empty Java Webstart cache (Mac OS):

• Start Java WebStart application (Applications Folder -> Utilities -> Java)
• Click on Java WebStart menu (upper left corner), then Preferences
• Below the General tab, click on the button to clean up temporary files.